ARTISAN & DRIVER Part 1

90 TO 95% of all problems can be avoided if you maintain your equipment properly!

WELCOME TO TECH SUPPORT FOR EQUIPMENT DESIGNED AND PURCHASED AT BUCKEYE ARIZONA ROASTING COMPANY

IMPORTANT NOTICE: ALL IN STOCK PARTS ORDERED & PAID FOR BY 12:00 NOON WEEKDAYS WILL SHIP SAME DAY WITH EXPRESS SHIPPING ONLY. STANDARD PARTS MAY SHIP NEXT BUSINESS DAY

ROASTER EXHAUST SUPPLIERS

​BUY YOUR EXHAUST PIPING HERE

MORE ARTISAN VIDEOS

GENERAL ROASTER INFORMATION:

MANUALS FOR TEMPERATURE CONTROLLERS

BC ROASTER WARRANTY

Your New Roaster is warranted from the date of purchase for one Year. During such time if machine breaks down due to a defective part(s) we shall replace part and provide full instructions on replacement installation. Free priority shipping is provided during warranty period. (Some companies make you pay for shipping during warranty!)  If it is determined that machine was abused or not used according to the manual then this is not covered under warranty but parts can be provided at normal cost and shipping. 
AFTER WARRANTY PROTECTION: BC ROASTERS
Many companies want to sell you equipment but don't offer extended support after warranty. We have found from other clients that bought from some name brand companies that when a common part such as a motor or fan has gone bad these companies require up to 90 days to ship a replacement once you pay & order part. That is why we stock a large inventory of the common and even rarely needed parts and offer our 10 YEAR IN-STOCK PARTS GUARANTEE: After warranty we have our 10 year In-Stock Guarantee: We will stock all standard parts for at least 10 years after warranty so you can keep your machine up and running and in great shape. After warranty parts are sold at standard list price and you choose and pay for the type of shipping you prefer. If in the event client prefers to ship product to us for repairs warranty includes the option of in-house repair but client would be responsible to pay to crate and ship unit to us at their expense. (Commercial Equipment should always be repaired on location due to cost and potential damage that may occur if sending it back to BC Roasters for repairs) 


COFFEE ROASTER TECH VIDEOS & PDF'S: 

IMPORTANT NOTICE:ALL IN STOCK PARTS ORDERED & PAID FOR BY 12:00 NOON WEEKDAYS WILL SHIP SAME DAY WITH EXPRESS SHIPPING ONLY. STANDARD PARTS MAY SHIP NEXT BUSINESS DAY

TECH SUPPORT PDF & VIDEO LIBRARY: LOOK HERE FOR TROUBLE SHOOTING GUIDES

ARTISAN SOFTWARE:

FILL-AND-SEAL MANUAL

CANYON GRINDERS- SETTING THE GRIND

HAVING TROUBLE WITH WINDOWS 10 & YOUR DRIVER?

PROPER AIRFLOW IS THE LIFE OF YOUR COFFEE ROASTER:

​YOU MUST KEEP ALL AIR WAYS CLEAN OR YOU RISK DAMAGING ROASTER AND VOIDING WARRANTY

WATCH ALL MAINTENANCE VIDEOS AND READ THIS IMPORTANT NOTICE TO CLEAN UNDER CHAFF FAN DAILY


1. Do not use defective equipment as this could be dangerous. Turn off and unplug all power and gas lines from defective equipment.

2. Look first into your manual to solve the problem at hand. Also look on the Education page for videos to address your concern. 90% of all problems are resolved by reading the manual or watching a video.

3. If you can't find the solution after consulting entire manual then email the TECH SUPPORT TEAM AT:

Tech@BuckeyeCoffee.com

4. Email full details in this order:

A. Customer Name

B. Account (invoice) Number

C. Date of delivery or purchase

D. Full details of what unit is or is not doing and how the problem developed

5 We will reply within the day and offer a step by step solution to your problem.

TECH SUPPORT IS PROVIDED ONLY THROUGH EMAIL

(If you prefer use the form on the right to submit roaster information)

DOWNLOAD THE Fill-And-Seal MANUAL HERE!

COVID-19 CONCERNS & UPDATES

During this worldwide pandemic we are doing all in our power to stay open and continue to take care of present and future clients. But during such time we must obey the City & state instructions on work. Therefore we expect some delays in shipping parts during the weeks the city or states require all non-esential companies to close or limit non-essential travel.

To help avoid down times we suggest you keep stock on important parts for roasters such as bearings, Chaff fans and the like. By preparing in advance for the worse case scenarios you will likely avoid them and be prepared to offer your clients your very best 

THIS CONTACT PAGE IS FOR TECH SUPPORT ONLY. EMAIL US DIRECT FOR INFORMATION ABOUT PRODUCTS PLEASE

CALL TOLL FREE: 844-5-BCOFFEE

844.522.6333

"YOUR SUCCESS IS OUR SUCCESS"

THE BEST IN COFFEE EQUIPMENT

BC DRIVERS 

DRIVERS ARE NEEDED WITH ARTISAN FOR EACH TYPE ROASTER:

IMPORTANT NOTICE:ALL IN STOCK PARTS ORDERED & PAID FOR BY 12:00 NOON WEEKDAYS WILL SHIP SAME DAY WITH EXPRESS SHIPPING ONLY. STANDARD PARTS MAY SHIP NEXT BUSINESS DAY

ORO DRIVERS 

ARTISAN IS SUPPORTED BY USERS LIKE YOU. THANK YOU!

DAILY & WEEKLY MAINTENANCE WILL PROTECT YOUR MACHINE FROM DAMAGE

ARTISAN 1.3 Install

EMAIL TECH

DO IT YOURSELF LINKS TO EXHAUST PIPE SYSTEMS:

​WE RECOMMEND NORDFAB SYSTEMS FOR EASY DIY

ARIZONA ROASTERS

After writing down all details of your concerns please email Tech Support (Include Account #)

IMPORTANT NOTICE:ALL IN STOCK PARTS ORDERED & PAID FOR BY 12:00 NOON WEEKDAYS WILL SHIP SAME DAY WITH EXPRESS SHIPPING ONLY. STANDARD PARTS MAY SHIP NEXT BUSINESS DAY

AZ ONE CUP SYSTEM

BC ROASTERS

TECH HELP:  ​Steps to take in the event your equipment malfunctions:

PHOENIX ROASTERS

ARTISAN & DRIVER Part 3

SEDONA ELITE  DRIVERS 

CLICK HERE IF YOU WANT THE BEST QUALITY EXHAUST PIPE SYSTEMS BUILT JUST FOR YOU!

ALL 2018 BC MODELS: OPTIONAL BLUETOOTH ARTISAN CONTROL ON BC ROASTERS 

ROASTER EXHAUST SETUP 

PHIDGET  DRIVERS 

SENDING VIDEO OVER A CELL PHONE TO TECH DEPT.

SEDONA ELITE ROASTERS

REMEMBER YOUR MANUAL:

READ IT, YOUR WARRANTY IS LINKED TO YOU READING MANUAL BEFORE USING ANY EQUIPMENT

Most questions and concerns are addressed in your manual. Please consult your manual BEFORE emailing Tech Support.

​Thank you!

FUJI PXF SETUP FOR newer ORO's & SEDONA Models with the FUJI PXF4 (follow regular 1.3 setup plus this guide)

ARTISAN & DRIVER Part 2

SENDING VIDEO OVER A CELL PHONE TO TECH DEPT.

*​Free personal support is offered on all our products during warranty period via the tech Department at TECH@BUCKEYECOFFEE.COM. Also we have one of the largest free Tech Support Websites in the Business you may access free of charge for the life of your equipment. If you would like personal support after warranty we may offer premium services from our Tech Department or another company based upon their standard fees.

REMEMBER: READ MANUAL TO AVOID DAMAGE AND VOIDING YOUR WARRANTY

https://trojanworldwide.com/sales-policy/?financing