STEPS 1-5

STEP 1: Do not use defective equipment as this could be dangerous. Turn off and unplug all power and gas lines from defective equipment.

STEP 2: Look first into your manual to solve the problem at hand. Also look on the Education page for videos to address your concern. 90% of all problems are resolved by reading the manual or watching a video.

STEP 3: If you can't find the solution after consulting entire manual then email the TECH SUPPORT TEAM AT:
---------------TECH SUPPORT IS PROVIDED VIA EMAIL: ----------TECHBCROASTERS@GMAIL.COM


STEP 5: Email full details in this order:

A. Customer Name

B. Account (invoice) Number

C. Date of delivery or purchase

D. Full details of what unit is or is not doing and how the problem developed

STEP 5: We will reply within the day and offer a step by step solution to your problem.


TECH SUPPORT IS PROVIDED ONLY THROUGH EMAIL


ARTISAN SETUP WITH BC ROASTERS:

FILL-AND-SEAL MANUAL

PROPER AIRFLOW IS THE LIFE OF YOUR COFFEE ROASTER:

​YOU MUST KEEP ALL AIR WAYS CLEAN OR YOU RISK DAMAGING ROASTER AND VOIDING WARRANTY

WATCH ALL MAINTENANCE VIDEOS AND READ THIS IMPORTANT NOTICE TO CLEAN UNDER CHAFF FAN DAILY

GAS BC ROASTERS

PHOENIX ROASTERS

(We no longer can buy or sell parts for the ORO Roasters. The manufacturer no long supplies parts to us)

GENERAL ROASTER INFORMATION:

BC MOTORS & FANS

ARTISAN SOFTWARE:

CANYON GRINDERS- SETTING THE GRIND

BC BEARINGS

HAVING TROUBLE WITH WINDOWS 10 & YOUR DRIVER?

OMRON SETTINGS

BC ROASTERS

FREE EMAIL SUPPORT DURING & AFTER WARRANTY!

PHIDGET  DRIVERS 

FIND THE INFORMATION YOU NEED TO MAINTAIN YOUR EQUIPMENT HERE ON THE TECH PAGE

REMEMBER: READ & FOLLOW MANUAL TO AVOID DAMAGE AND VOIDING YOUR WARRANTY

IMPORTANT NOTICE:ALL IN STOCK PARTS ORDERED & PAID FOR BY 12:00 NOON WEEKDAYS WILL SHIP SAME DAY WITH EXPRESS SHIPPING ONLY. STANDARD PARTS MAY SHIP NEXT BUSINESS DAY

SEDONA ELITE  DRIVERS 

BC MISC INFORMATION

After writing down all details of your concerns please email Tech Support (Include Account #)

BC ROASTER WARRANTY

Your New Roaster is warranted from the date of purchase for one Year. During such time if machine breaks down due to a defective part(s) we shall replace part and provide full instructions on replacement installation. Free priority shipping is provided during warranty period. (Some companies make you pay for shipping during warranty!)  If it is determined that machine was abused or not used according to the manual then this is not covered under warranty but parts can be provided at normal cost and shipping. We provide FREE email support for the life of your machine!
AFTER WARRANTY PROTECTION: BC ROASTERS
Many companies want to sell you equipment but don't offer extended support after warranty. We have found from other clients that bought from some name brand companies that when a common part such as a motor or fan has gone bad these companies require up to 90 days to ship a replacement once you pay & order part. That is why we stock a large inventory of the common and even rarely needed parts and offer our 10 YEAR IN-STOCK PARTS GUARANTEE: After warranty we have our 10 year In-Stock Guarantee: We will stock all standard parts for at least 10 years after warranty so you can keep your machine up and running and in great shape. After warranty parts are sold at standard list price and you choose and pay for the type of shipping you prefer. If in the event client prefers to ship product to us for repairs warranty includes the option of in-house repair but client would be responsible to pay to crate and ship unit to us at their expense. (Commercial Equipment should always be repaired on location due to cost and potential damage that may occur if sending it back to BC Roasters for repairs) 


​HAVE YOU JOINED THE MEMBERS ONLY PAGE?

Join the MEMBERS ONLY PAGE at BCROASTERS.COM

and get all the latest manuals, PDF's, videos and more on taking care of your equipment.

DO IT NOW!

DO IT TODAY!

KEEP YOUR EQUIPMENT IN TOP CONDITION!

TECH SUPPORT PDF & VIDEO LIBRARY: LOOK HERE FOR TROUBLE SHOOTING GUIDES

REMEMBER YOUR MANUAL:

READ IT, YOUR WARRANTY IS LINKED TO YOU READING MANUAL BEFORE USING ANY EQUIPMENT

Most questions and concerns are addressed in your manual. Please consult your manual BEFORE emailing Tech Support.

​Thank you!

FUJI PXF SETUP FOR newer ORO's & SEDONA Models with the FUJI PXF4 (follow regular 1.3 setup plus this guide)

FUJI MANUALS FOR TEMPERATURE CONTROLLERS

COFFEE ROASTER TECH VIDEOS & PDF'S: 

CALL TOLL FREE: 844-5-BCOFFEE

844.522.6333

"YOUR SUCCESS IS OUR SUCCESS"

THE BEST IN COFFEE EQUIPMENT

ROASTER EXHAUST SUPPLIERS

​BUY YOUR EXHAUST PIPING HERE

MAINTENANCE

BC DRUM INFORMATION

STEP 5: FOR FASTEST  RESPONCE EMAIL US DIRECT AT: 

TECH SUPPORT:​ TECH@BUCKEYECOFFEE.COM

PARTS:FOR BC OR SEDONA PARTS EMAIL:PARTS@BUCKEYECOFFEE.COM

BUILD YOUR OWN KIT WITH TOOLS FROM THE BEANS, BAGS & TOOL PAGE HERE!

ELECTRIC BC ROASTERS 

MORE ARTISAN VIDEOS

AZ ONE CUP SYSTEM

CONNECT TO ARTISAN VIA BLUETOOTH  ON THE 2023 BC ROASTERS

90 TO 95% of all problems can be avoided if you maintain your equipment properly!

ARIZONA ROASTERS ​2015- 2017

90 TO 95% of all problems can be avoided if you maintain your equipment properly!

DO IT YOURSELF LINKS TO EXHAUST PIPE SYSTEMS:

BC IGNITER SYSTEMS

*​Free personal support is offered on all our products during warranty period via the tech Department at TECH@BUCKEYECOFFEE.COM. Also we have one of the largest free Tech Support Websites in the Business you may access free of charge for the life of your equipment. If you would like personal support after warranty we may offer premium services from our Tech Department or another company based upon their standard fees.

ARTISAN IS SUPPORTED BY USERS LIKE YOU. THANK YOU!

BC DRIVERS 

CLEAR SKY MANUAL

DRIVERS ARE NEEDED WITH ARTISAN FOR

EACH TYPE ROASTER:

SEDONA ELITE ROASTERS

ORO DRIVERS 

THE 5 STEPS TO TAKE WHEN NEEDING TECH SUPPORT

THE TECH PAGE:

https://trojanworldwide.com/sales-policy/?financing