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844.522.6333
"YOUR SUCCESS IS OUR SUCCESS"
THE BEST IN COFFEE EQUIPMENT
EMAIL TECH
PHIDGET DRIVERS
COVID PANDEMIC IS CAUSING WORLDWIDE SHORTAGES OF PARTS & MFG OF EQUIPMENT
6.5.2021-Currently factories worldwide are reporting long delays on parts and equipment. Some parts are completely out of stock and are being rationed for the next few months until all workers return to work and back orders can be filled and inventory restored. Therefore ALL companies should always plan ahead for the unexpected. This means keeping basic parts that may need replaced in stock such as bearings, igniters, solenoids and other small parts. That way if your machine goes down you can having up and running in a matter of hours rather than days or even weeks during this world-wide shortage. Also during this pandemic it is wise to have at least 2-3 weeks of roasted coffee and products on hand in event something goes wrong. While the PARTS Department is open and shipping parts as needed delivery companies are have long delays due in part to Covid issues. We have seen some two day shipping deliveries take up to two weeks to arrive.
During this world-wide pats shortage we will only sell parts to customers with BC accounts and will limit parts to one needed per client. While we stock well over $100,000 in parts we also have 100's and perhaps 1000's of clients using our various products. Therefore be sure to have essential parts on hand such as bearings, igniters and the like to reduce downtimes.
ARTISAN 1.3 Install
MANUALS FOR TEMPERATURE CONTROLLERS
DAILY & WEEKLY MAINTENANCE WILL PROTECT YOUR MACHINE FROM DAMAGE
HAVING TROUBLE WITH WINDOWS 10 & YOUR DRIVER?
PROPER AIRFLOW IS THE LIFE OF YOUR COFFEE ROASTER:
YOU MUST KEEP ALL AIR WAYS CLEAN OR YOU RISK DAMAGING ROASTER AND VOIDING WARRANTY
WATCH ALL MAINTENANCE VIDEOS AND READ THIS IMPORTANT NOTICE TO CLEAN UNDER CHAFF FAN DAILY
BC ROASTERS
TECH HELP: Steps to take in the event your equipment malfunctions:
ARTISAN & DRIVER Part 3
ARTISAN & DRIVER Part 2
BC ROASTER WARRANTY
Your New Roaster is warranted from the date of purchase for one Year. During such time if machine breaks down due to a defective part(s) we shall replace part and provide full instructions on replacement installation. Free priority shipping is provided during warranty period. (Some companies make you pay for shipping during warranty!) If it is determined that machine was abused or not used according to the manual then this is not covered under warranty but parts can be provided at normal cost and shipping.
AFTER WARRANTY PROTECTION: BC ROASTERS
Many companies want to sell you equipment but don't offer extended support after warranty. We have found from other clients that bought from some name brand companies that when a common part such as a motor or fan has gone bad these companies require up to 90 days to ship a replacement once you pay & order part. That is why we stock a large inventory of the common and even rarely needed parts and offer our 10 YEAR IN-STOCK PARTS GUARANTEE: After warranty we have our 10 year In-Stock Guarantee: We will stock all standard parts for at least 10 years after warranty so you can keep your machine up and running and in great shape. After warranty parts are sold at standard list price and you choose and pay for the type of shipping you prefer. If in the event client prefers to ship product to us for repairs warranty includes the option of in-house repair but client would be responsible to pay to crate and ship unit to us at their expense. (Commercial Equipment should always be repaired on location due to cost and potential damage that may occur if sending it back to BC Roasters for repairs)
COFFEE ROASTER TECH VIDEOS & PDF'S:
IMPORTANT NOTICE:ALL IN STOCK PARTS ORDERED & PAID FOR BY 12:00 NOON WEEKDAYS WILL SHIP SAME DAY WITH EXPRESS SHIPPING ONLY. STANDARD PARTS MAY SHIP NEXT BUSINESS DAY
CANYON GRINDERS- SETTING THE GRIND
DAILY & WEEKLY MAINTENANCE WILL PROTECT YOUR MACHINE FROM DAMAGE
1. Do not use defective equipment as this could be dangerous. Turn off and unplug all power and gas lines from defective equipment.
2. Look first into your manual to solve the problem at hand. Also look on the Education page for videos to address your concern. 90% of all problems are resolved by reading the manual or watching a video.
3. If you can't find the solution after consulting entire manual then email the TECH SUPPORT TEAM AT:
Tech@BuckeyeCoffee.com
4. Email full details in this order:
A. Customer Name
B. Account (invoice) Number
C. Date of delivery or purchase
D. Full details of what unit is or is not doing and how the problem developed
5 We will reply within the day and offer a step by step solution to your problem.
TECH SUPPORT IS PROVIDED ONLY THROUGH EMAIL
(If you prefer use the form on the right to submit roaster information)
AZ ONE CUP SYSTEM
MAINTENANCE
TECH SUPPORT PDF & VIDEO LIBRARY: LOOK HERE FOR TROUBLE SHOOTING GUIDES
ARTISAN SOFTWARE:
FILL-AND-SEAL MANUAL
BC BEARING REPLACEMENT
*Free personal support is offered on all our products during warranty period via the tech Department at TECH@BUCKEYECOFFEE.COM. Also we have one of the largest free Tech Support Websites in the Business you may access free of charge for the life of your equipment. If you would like personal support after warranty we may offer premium services from our Tech Department or another company based upon their standard fees.
USE FORM BELOW FOR PARTS REQUEST OR GENERAL TEXT SUPPORT
(24-48 hour response time on this form)
ARTISAN IS SUPPORTED BY USERS LIKE YOU. THANK YOU!
PHOENIX ROASTERS
SEDONA ELITE ROASTERS
IMPORTANT NOTICE:ALL IN STOCK PARTS ORDERED & PAID FOR BY 12:00 NOON WEEKDAYS WILL SHIP SAME DAY WITH EXPRESS SHIPPING ONLY. STANDARD PARTS MAY SHIP NEXT BUSINESS DAY
GENERAL ROASTER INFORMATION:
FOR FASTEST RESPONCE EMAIL US DIRECT AT:
TECH@BUCKEYECOFFEE.COM
BUILD YOUR OWN KIT WITH TOOLS FROM THE BEANS, BAGS & TOOL PAGE HERE!
ARIZONA ROASTERS
2015- 2017
ALL 2018 BC MODELS: OPTIONAL BLUETOOTH ARTISAN CONTROL ON BC ROASTERS
WELCOME TO TECH SUPPORT FOR EQUIPMENT DESIGNED AND PURCHASED AT BUCKEYE ARIZONA ROASTING COMPANY
90 TO 95% of all problems can be avoided if you maintain your equipment properly!
90 TO 95% of all problems can be avoided if you maintain your equipment properly!
ORO DRIVERS
BC ROASTERS
NEW! CLEAR SKY MANUAL
DRIVERS ARE NEEDED WITH ARTISAN FOR EACH TYPE ROASTER:
ARTISAN & DRIVER Part 1
MORE ARTISAN VIDEOS
BC DRIVERS
ROASTER EXHAUST SUPPLIERS
BUY YOUR EXHAUST PIPING HERE
FUJI PXF SETUP FOR newer ORO's & SEDONA Models with the FUJI PXF4 (follow regular 1.3 setup plus this guide)
IMPORTANT NOTICE: ALL IN STOCK PARTS ORDERED & PAID FOR BY 12:00 NOON WEEKDAYS WILL SHIP SAME DAY WITH EXPRESS SHIPPING ONLY. STANDARD PARTS MAY SHIP NEXT BUSINESS DAY
SEDONA ELITE DRIVERS
After writing down all details of your concerns please email Tech Support (Include Account #)
DO IT YOURSELF LINKS TO EXHAUST PIPE SYSTEMS:
REMEMBER YOUR MANUAL:
READ IT, YOUR WARRANTY IS LINKED TO YOU READING MANUAL BEFORE USING ANY EQUIPMENT
Most questions and concerns are addressed in your manual. Please consult your manual BEFORE emailing Tech Support.
Thank you!
REMEMBER: READ MANUAL TO AVOID DAMAGE AND VOIDING YOUR WARRANTY