1. Do not use defective equipment as this could be dangerous. Turn off and unplug all power and gas lines from defective equipment.
2. Look first into your manual to solve the problem at hand. Also look on the Education page for videos to address your concern. 90% of all problems are resolved by reading the manual or watching a video.
3. If you can't find the solution after consulting entire manual then email the TECH SUPPORT TEAM AT:
4. Email full details in this order:
A. Customer Name
B. Account (invoice) Number
C. Date of delivery or purchase
D. Full details of what unit is or is not doing and how the problem developed
5 We will reply within the day and offer a step by step solution to your problem.
TECH SUPPORT IS PROVIDED ONLY THROUGH EMAIL
(If you prefer use the form on the right to submit roaster information)
THIS CONTACT PAGE IS FOR TECH SUPPORT ONLY. EMAIL US DIRECT FOR INFORMATION ABOUT PRODUCTS PLEASE
At Buckeye Arizona Roasting Company LLC we offer over 20 models of Artisan Coffee Roasters and several Single Serve Coffee Pod & Cup Makers
It is very important to us to keep you up and running so you can succeed and grow in the coffee business. To that end we offer full support of our products during and after the warranty. In fact we have in place our 10 year parts guarantee:
10 YEAR PARTS GUARANTEE:
We Guarantee to stock the parts for the roasters we sell for 10 years after your purchase. During the first year we provide warranty parts to our customers in the event product fails or becomes defective due to part failure. (We do not warrant parts or equipment misused or improperly used by the customer) In the event a part goes bad during the warranty our customer will contact Tech Support and describe in full detail the problem so we can diagnose what is wrong to repair it. Once we diagnose the problem and the part needed we send out parts free of charge including free priority mail to customer for the warranty period.
After warranty we want your equipment to last for years to come. So we provide and stock parts for all our customers for 10 years after the sale. Just tell us the parts you need and you choose the method to ship these. We only charge part and fair shipping fees after warranty.
COFFEE ROASTER TECH VIDEOS & PDF'S:
FOR SPEC OR STAT SHEETS ON EACH ROASTER PLEASE GO TO EACH ROASTER PAGE BY NAME ON THE COMMERCIAL LINK ABOVE
TECH SUPPORT PDF & VIDEO LIBRARY:
LOOK HERE FOR TROUBLE SHOOTING GUIDES
NEW ARTISAN 1.3 SOFTWARE
PROPER AIRFLOW IS THE LIFE OF YOUR COFFEE ROASTER:
YOU MUST KEEP ALL AIR WAYS CLEAN OR YOU RISK DAMAGING ROASTER AND VOIDING WARRANTY
WATCH ALL MAINTENANCE VIDEOS AND READ THIS IMPORTANT NOTICE TO CLEAN UNDER CHAFF FAN DAILY
SEDONA ELITE DRIVERS
CLICK HERE IF YOU WANT THE BEST QUALITY EXHAUST PIPE SYSTEMS BUILT JUST FOR YOU!
BE SURE TO DOWNLOAD THE CORRECT DRIVER FOR PHIDGETS WITH ARTISAN:
DRIVERS ARE NEEDED WITH ARTISAN FOR EACH TYPE ROASTER:
ALL 2018 BC MODELS: OPTIONAL BLUETOOTH ARTISAN CONTROL ON BC ROASTERS
WELCOME TO TECH SUPPORT FOR EQUIPMENT DESIGNED AND PURCHASED AT BUCKEYE ARIZONA ROASTING COMPANY
ROASTER EXHAUST SUPPLIERS
BUY YOUR EXHAUST PIPING HERE
MORE ARTISAN VIDEOS
SEDONA ELITE ROASTERS
MANUALS FOR TEMPERATURE CONTROLLERS
REMEMBER YOUR MANUAL:
READ IT, YOUR WARRANTY IS LINKED TO YOU READING MANUAL BEFORE USING ANY EQUIPMENT
Most questions and concerns are addressed in your manual. Please consult your manual BEFORE emailing Tech Support.
TECH HELP: Steps to take in the event your equipment malfunctions:
After writing down all details of your concerns please email Tech Support (Include Account #)
ARTISAN & DRIVER Part 1
ARTISAN & DRIVER Part 3
AZ ONE CUP
ARTISAN 1.3 Install
GENERAL ROASTER INFORMATION:
DO IT YOURSELF LINKS TO EXHAUST PIPE SYSTEMS:
REMEMBER: READ MANUAL TO AVOID DAMAGE AND VOIDING YOUR WARRANTY
ROASTER EXHAUST SETUP
ARTISAN HAS JUST DISCOVERED A BUG WITH THE NEW ARTISAN 1.3.1 HERE IS THE FIX!
FUJI PXF SETUP FOR newer ORO's & SEDONA Models with the FUJI PXF4
(follow regular 1.3 setup plus this guide)
ARTISAN & DRIVER Part 2