CALL TOLL FREE: 844-5-BCOFFEE

844.522.6333

"YOUR SUCCESS IS OUR SUCCESS"

THE BEST IN COFFEE EQUIPMENT

Buckeye Coffee BBB Business Review

DO IT YOURSELF LINKS TO EXHAUST PIPE SYSTEMS:

DRIVERS ARE NEEDED WITH ARTISAN FOR EACH TYPE ROASTER:

COMING IN 2018: OPTIONAL BLUETOOTH ARTISAN CONTROL ON BC ROASTERS 

ROASTER SETUP SUPPLIERS

Places to buy exhaust piping

90 TO 95% of all problems can be avoided if you maintain your equipment properly!

WELCOME TO TECH SUPPORT FOR EQUIPMENT DESIGNED AND PURCHASED AT BUCKEYE ARIZONA ROASTING COMPANY

THIS CONTACT PAGE IS FOR TECH SUPPORT ONLY. EMAIL US DIRECT FOR INFORMATION ABOUT PRODUCTS PLEASE

At Buckeye Arizona Roasting Company LLC we offer over 20 models of Artisan Coffee Roasters and several Single Serve Coffee Pod & Cup Makers

It is very important to us to keep you up and running so you can succeed and grow in the coffee business. To that end we offer full support of our products during and after the warranty. In fact we have in place our 10 year parts guarantee:

10 YEAR PARTS GUARANTEE:

We Guarantee to stock the parts for the roasters we sell for 10 years after your purchase. During the first year we provide warranty parts to our customers in the event product fails or becomes defective due to part failure. (We do not warrant parts or equipment misused or improperly used by the customer) ​In the event a part goes bad during the warranty our customer will contact Tech Support and describe in full detail the problem so we can diagnose what is wrong to repair it. Once we diagnose the problem and the part needed we send out parts free of charge including free priority mail to customer for the warranty period.

AFTER WARRANTY:

After warranty we want your equipment to last for years to come. So we provide and stock parts for all our customers for 10 years after the sale. Just tell us the parts you need and you choose the method to ship these. We only charge part and fair shipping fees after warranty. 



COFFEE ROASTER TECH VIDEOS: 

TECH SUPPORT PDF & VIDEO LIBRARY:

​LOOK HERE FOR TROUBLE SHOOTING GUIDES

ARTISAN SOFTWARE

PROPER AIRFLOW IS THE LIFE OF YOUR COFFEE ROASTER:

​YOU MUST KEEP ALL AIR WAYS CLEAN OR YOU RISK DAMAGING ROASTER AND VOIDING WARRANTY

WATCH ALL MAINTENANCE VIDEOS AND READ THIS IMPORTANT NOTICE TO CLEAN UNDER CHAFF FAN DAILY

SEDONA ELITE  DRIVERS 

CLICK HERE IF YOU WANT THE BEST QUALITY EXHAUST PIPE SYSTEMS BUILT JUST FOR YOU!

ORO DRIVERS 


1. Do not use defective equipment as this could be dangerous. Turn off and unplug all power and gas lines from defective equipment.

2. Look first into your manual to solve the problem at hand. Also look on the Education page for videos to address your concern. 90% of all problems are resolved by reading the manual or watching a video.

​3. If you can't find the solution after consulting entire manual then email the TECH SUPPORT TEAM AT:

Tech@BuckeyeCoffee.com

4. Email full details in this order:

A. Customer Name

B. Account (invoice) Number

C. Date of delivery or purchase

D. Full details of what unit is or is not doing and how the problem developed

5 We will reply within the day and offer a step by step solution to your problem.

TECH SUPPORT IS PROVIDED ONLY THROUGH EMAIL

(If you prefer use the form on the right to submit roaster information)

SEDONA ELITE ROASTERS

GENERAL ROASTER INFORMATION:

MANUALS FOR TEMPERATURE CONTROLLERS

BC ROASTERS

REMEMBER YOUR MANUAL:

READ IT, YOUR WARRANTY IS LINKED TO YOU READING MANUAL BEFORE USING ANY EQUIPMENT

Most questions and concerns are addressed in your manual. Please consult your manual BEFORE emailing Tech Support.

​Thank you!

REMEMBER: READ MANUAL TO AVOID DAMAGE AND VOIDING YOUR WARRANTY

ARIZONA ROASTERS

TECH HELP:  ​Steps to take in the event your equipment malfunctions:

BC DRIVERS 

After writing down all details of your concerns please email Tech Support

PHIDGET  DRIVERS 

PHOENIX ROASTERS

AZ ONE CUP